How do I use my P.O.'s for ordering?
Purchase Order numbers can be entered at the Payment Information screen when you place your order, or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your recordkeeping easier.
If the web site crashes, what happens to my order?
If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.
If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.
What is your delivery policy?
An estimated delivery date will be provided after your order is placed.
These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
Delivery dates noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for instore orders if email address is not submitted.)
What do I do if I want to cancel my order?
Call us right away at 501-339-5429 or send us an email. Most orders are transmitted almost immediately to our warehouse and we may not be able to cancel your order. If your order is past the cancellation point, simply refuse delivery and contact customer service at 1800 410-1108 to inform them of the refusal.